Shop - Frequently Asked Questions


Where do you deliver?

At this moment I deliver to the UK only.

Delivery times and costs:

  • All items are posted via Royal Mail - current advice is First Class Delivery takes 1-3 working days and Standard Class delivery takes 3-5 working days (subject to unavoidable post office delays as a result of the current Coronavirus situation).

  • Shipping costs are calculated at the checkout.

  • I offer FREE UK standard delivery on orders over £40 with code 40DEL

  • I currently despatch orders on Monday, Wednesday and Friday.

  • Some prints may incur a longer lead time and are produced to order.

Can I exchange my order?

If you would like to exchange your purchase, please email: hello@lisakirkbride.com and I will get back to you ASAP. 

Can I return my order?

If you would like a refund, please follow the instructions below:

  • To return your product please send it to:
    Lisa Kirkbride Designs, 19 Windsor Crescent, Whitley Bay, Tyne and Wear, NE26 2NT

  • Customers are responsible for all return shipping costs.

  • All refunds will be processed within 14 days of receipt of the product and credited back using your original form of payment.

  • We always advise recorded delivery via your local post office or courier. Please note LKD can not be held responsible for returned items that are lost or damaged in the post.

  • Please make sure you include a note in your parcel with your NAME, ADDRESS and ORDER NUMBER. Please note any returns without a name and order number may not be able to be processed.

  • If you have not received your refund after a week from receiving the email, please contact us at hello@lisakirkbride.com 

What if my order is damaged?

If you receive a faulty item, please contact us immediately along with a photo of the damage. Email:  hello@lisakirkbride.com 

  • We will send you a replacement if available, otherwise a refund will be issued.

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.